Unisys Case Study

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Unisys deliver secure digital solutions and technological innovation to businesses and governments around the world. Built on over 145 years of game-changing innovation, the Unisys mission is to deliver successful outcomes for the most demanding businesses.

We helped Unisys boost engineer productivity levels and improve their returns process by using our secure locker network and increasing the visibility of their parts.

Solution

By using our secure lockboxes and Bluetooth technology, Thinventory are able to provide Unisys with full visibility to allow them to see where an item is at all times, whether that’s en-route, in the locker, with an engineer or back for return. Thinventory worked with Unisys to ensure return stock is directed to the right place and to boost engineer productivity levels.

Challenges

Engineer productivity

  • Excessive engineer time spent locating missing parts
  • High engineer mileage and drive time

Parts visibility

  • Reduced visibility of parts being delivered to engineers in the field
  • Parts easily misplaced or lost

Returns process

  • Failed deliveries at secure sites impacted fix rates and increased returns all driving additional costs
  • Reduced ability to track parts being returned by engineers

Benefits

Increased engineer productivity

  • Engineers can arrive at their job with parts in hand
  • Increased time available to help customers rather than searching for missing parts
  • Reduced engineer mileage and drive time

Boosted parts visibility

  • Improved visibility and control over parts in the field
  • Reduction in lost/missing parts

Improved returns process

  • Increased visibility of returns
  • Returns can be sent directly where they need to be next, speeding up the return/repair loop
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