Unipart Logistics & Sky Case Study

Unipart Logistics provides intelligent logistics and supply chain management services for many of the world’s blue-chip companies in automotive, technology, mobile communications, retail, and industrial sectors.

Through Unipart, Thinventory supports over 3000 field service engineers from Sky Home Services, Sky Broadband and Sky Tech UK. With 23 million customers across six countries, Sky is Europe’s leading media and entertainment company

Solution

Thinventory understand the importance of working with Unipart and Sky to boost engineer productivity by getting them on the road earlier with important parts in hand.

We collect freight from Unipart throughout the day, which then gets delivered directly into our warehouse in Coventry. The stock is sorted in our hub before being delivered to the Sky engineer’s locker before 8am the next day.

Sky Tech UK also use our joint Thinventory / Unipart network to send critical parts for immediate delivery. A (common) returns approach means that replaced parts can be collected and tracked back into our warehouse / hub.

Challenges

Engineer productivity

  •  Unreliable deliveries delayed engineers start to the day
  • High engineer mileage and drive time

Challenging returns process

  • Limited ability to track parts being returned
    by engineers

Struggling to meet demanding SLAs

  • Unable to react quickly to customer requests
  • Reduced customer satisfaction

Benefits

Increased  productivity

  • All engineers on the road by 8am, maximising
    productivity and the time available to fix
    customer problems each day
  • Reduced engineer mileage and drive time
    as engineers are typically only 4.7 miles
    from the nearest Thinventory locker

Improved returns process

  • Increased visibility of returns including part
    condition information
  • Returns can be sent directly where they are
    required, speeding up the return/repair loop

Tough SLAs are met

  • Increased flexibility to react quickly to
    customer requests
  •  Improved customer satisfaction

 

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