Redefining the strategic significance of your field service
Putting customers first
Every service moment is an opportunity to solve, optimise, and delight… or fail and leave an opening for competitors to exploit. We believe that companies can operate faster, more efficiently, and provide the right first time fix to real-world problems with the right technology and logistics solutions.
We’re proud of the hundreds of blue-chip businesses we work with. They play a vital role in repairing and replacing the technology upon which modern businesses rely. While you’re busy transforming the world, ByBox provides the modern field service inventory management that can transform your field services and ensure you always get the right parts, in the right place, at the right time.
The ByBox solution
Our technology evolves as the world does, and we’ve come a long way from our original offer of mechanical lock boxes that secure distributed inventory. While these lock boxes still play an important role in field service inventory management, the full ByBox solution today provides the right mix of software, logistics expertise, smart lockers and forward stock locations (FSLs) to ensure the right parts arrive at your field service edge in time – supercharging your supply chain so it becomes a key business advantage.
For our clients, a unique combination of software and expertise from ByBox has fast become the final word when it comes to field service inventory distribution and reverse logistics.
ByBox by the numbers
ByBox has more than 1,000 field inventory sites, with 40,000+ lockers. We deliver 30 million items per year, with 99.7% delivery on time*. ByBox operates in 16 countries.
*Data from December 2019
Meet the team
Richard Agostinelli
CEO
“We are revolutionising the field service industry”
With over 20 years’ experience of successfully leading technology and supply chain businesses, Rich brings comprehensive knowledge in C-level roles from Chief Financial Officer to Chief Operations Officer.
He leads with an exceptional strategic vision that has boosted growth and profitability by focusing on putting the customer first.
Kurt Demeuleneere
Chief Financial Officer
“We support the transformation that funds growth”
Kurt has a wealth of financial and analytical experience built across global technology businesses, including Siemens and Esko.
He is a key member of the ByBox leadership team, supporting our strategy execution in growing both our service and technology offering, global presence, and sector reach.
Arun Prabhu
Chief Technology Officer
“By aligning great tech and agile thinking, our solutions are world class”
With the expertise and experience of leading large, complex, global software and high-tech businesses, Arun combines business acumen with technical ability.
Arun leads ByBox’s research and development, technical solutions, and product management teams to grow our portfolio and market presence around the world.
Lance Roncalli
Chief Revenue Officer
“We will realise further value for our customers by delivering greater visibility and control over their field service inventory.”
With broad experience leading high performing global teams in ambitious technology companies, Lance is a proven, customer-focused leader.
Lance leads ByBox’s sales, marketing and business development efforts globally, to deliver exceptional service to our customers and to drive our future growth.
Jeanette Rooms
Chief People Officer
“Guaranteed success is about having the right people, in the right places, doing the right roles.”
Jeanette Rooms joins ByBox as a commercially-focused HR executive with a 20-year track record in global, multi-sector environments. Jeanette’s experience spans recruitment, HR management, talent and performance evaluation, and related compensation plans.
Over the years, she’s delivered results by developing solid partnerships with different leadership teams, and by improving communication throughout organisations.
Stuart Miller
Non-Executive Chairman
“Our persistent curiosity drives positive change”
As a champion of can-do attitudes, Stuart’s inclusive management helped transform ideas from across the business into real solutions.
Stuart consults regularly with the CEO and members of the Board of Directors as Non-Executive Chairman.
Johnny Jones
VP of Business Development
“I look forward to bringing our customers new technology and services that eliminate unnecessary supply chain cost.”
Johnny joined ByBox in 2020 with over 20 years’ experience in software and services sales. Prior to working at ByBox, Johnny was Senior Vice President at Systum Inc. Johnny also spent six years at Fieldaware as Senior Vice President of Global Sales, and seven years at Netsuite where he was Vice President of International Sales based in the UK and Australia.
Johnny joins ByBox as VP of Sales and Business Development to lead our North American expansion, and to help educate both partners and customers on how make the best use of ByBox technology.
