Safety, security and opportunity at the field service edge
Maintain Up time
The ongoing pandemic is forcing everyone to reassess what’s important.
Nowhere is this more evident than when you consider what happens when things go wrong. For any data center, outages are a hugely costly problem which needs fixing as quickly as possible. And with millions working remotely and reliant on continuous, reliable access to data, it’s never been more important to maintain uptime.
This means when something breaks, speed is of the essence – businesses need a first-time fix delivered within the time frame specified in the SLA. This is made challenging by the dynamic nature of the working environment – every job requires a different part, and the engineer involved may vary.
Contactless delivery process which minimizes human interactions and offers complete visibility of the movement of goods
Our unique Edge3 software platform, coupled with our secure locks and lockers and unrivalled delivery partnerships offer a cost-effective, seamless solution to managing your field service supply chain. Whenever parts are needed, engineers can use our app to check availability and reserve what they need. And when supplies run low, it’s easy to replenish levels overnight.
When the engineer arrives, they don’t need to queue or enter complex security codes — our Konnect app handles this automatically, making part collection effortless. And if the designated engineer is delayed by another job, it’s a matter of seconds to reallocate access to a new engineer.
The advantages are obvious. ByBox eliminates wasted man-hours and ensures jobs are completed within the SLA — maintaining positive business relationships. And the engineer benefits from a safer working environment and the confidence that the correct part is ready for them.
How this worked for HPE
HPE Pointnext looked to enhance the self-repair offering for customers outside of a traditional service contract and enable outsourcing of the simpler elements in their field engineering.
This needed controlled management and visibility of spare parts at a fixed-point location at or near the customer site.
HPE sought a solution that would solve these issues, as well as lower operational costs. One that is future proof and provides the same industry-leading innovation that its own solutions offer.
HPE engaged with ByBox on its App Locker and inventory management platform. Through working with ByBox, HPE lowered CO2 emissions with half a million engineer miles saved and saw a 5% improvement in engineer efficiency.
Download the full case study to read more.
