Final mile strategies that deliver
Offer a best in class service
In today’s economy, every company is a service company. Customer’s expectations are ever-growing and field service is now a crucial battleground.
Offering customers a great service requires a seamless experience. Customers want engineers who turn up quickly, fix their issues the first time, and with a shorter overall mean time to repair.
The key to delivering a best in class service experience is a best in class final mile strategy.
Turn any space into a secure location
Our unique Edge3 software platform, coupled with our secure locks and lockers and unrivaled delivery partnerships offers a cost-effective, seamless solution to managing your field service supply chain. Whenever parts are needed, engineers can use our app to check availability and reserve what they need. And when supplies run low, it’s easy to replenish levels overnight.
When the engineer arrives, they don’t need to queue or enter complex security codes — our Konnect app handles this automatically, making part collection effortless. And if the designated engineer is delayed by another job, it’s a matter of seconds to reallocate access to a new engineer.
ByBox eliminates wasted man-hours and ensures jobs are completed within the SLA — maintaining positive business relationships. And the engineer benefits from a safer working environment and the confidence that the correct part is ready for them.
Boost
- First time fix rates.
- SLA performance.
- Part visibility.
- Customer satisfaction.
Reduce
- The need for costly same-day transport.
- Mean time to repair (MTTR).
- Missed jobs through missing parts.
