Goldfish
Talk to us today to explore how you can gain intelligence, visibility and security to your field service edge
Increase your scheduling flexibility to reduce dispatch errors and minimise expensive same-day delivery costs
Goldfish is a flexible scheduling service that gives you more time to plan your engineer jobs without delaying the despatch of spare parts.
Scheduling flexibility
A later deadline for the scheduling information ensures that you have more time to plan your jobs while ensuring that parcels can be re-labelled, sorted and distributed over night for a next day 8am pick up by your engineer.
Boost
- Scheduling flexibility for your planned jobs
- Your ability to accommodate short-notice urgent jobs
- Cooperation between field service and logistics teams
- First-time fix rates and customer satisfaction
Reduce
- Picking and dispatch disruption without the need to wait for scheduling details
- Re-scheduling errors, especially for dispatched parts
- The impact of the collection time scheduling deadline
- Same-day distribution costs for urgent orders
How it works
The parts are picked as jobs are created but are given a generic
label and are held at the supplier, customer or ByBox site.
The parts are collected from the supplier or customer site as
usual.
Note: parts stored and picked by ByBox will be held at the ByBox site.
The scheduling file is sent to ByBox once the next days jobs have been planned.
ByBox processes the scheduling file
and the relevant parcels are relabelled and released for dispatch.