Hewlett Packard Enterprise
Helping HPE deliver high efficiency field service inventory management
Find out how HPE saved half a million engineer miles
Hewlett Packard Enterprise is on a mission to simplify IT, empower data analysis, and provide expertise to enable smooth digital transformation. With more than 50,000 customer sites worldwide and over 1 million parts shipped each year, HPE requires thousands of engineers to repair and sustain their products, to keep them running and prevent costly downtime. As a market leader, HPE can’t afford any slip-ups.
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The Challenge
HPE’s field service landscape is challenging. To meet its contractual service level, HPE Pointnext has to rely on costly same-day courier services much like the rest of the industry to ensure customers get their parts on time. These deliveries are expensive and unreliable.
In addition to this that parts could be delivered to goods-in or a reception area, costing HPE hours a week in engineer wait time or worse, time spent searching for the items on-site or even loss of the part (requiring a second part to be sent).
HPE needed a better solution.
Find out how ByBox helped HPE solve their field service challenges
75%
deferral in same day to next-day courier costs
500,000
million engineer miles saved
5%
improvement in engineer efficiency