Miele Case Study
Miele is a premium appliance manufacturer recognised globally for quality, durability and exceptional customer service. With a nationwide field service operation supporting customers across the UK, service reliability is critical to maintaining this reputation. Partnering with Thinventory, Miele modernised its parts delivery model to improve engineer efficiency, reduce operational disruption and deliver a more consistent customer experience.
“Thinventory introduced a proactive process that enables Technicians to collect parts from local pick-up points if required; this minimises job cancellations, reduces cost, improves first time fix rate & ultimately customer delight.”
Paul Freeman, GB Transport Manager – Miele