Missed SLAs over the weekend
Service calls are no longer restricted to the working week. Downtime often leads to cost, through missed revenue or SLA penalties, however, in sectors which experience peak demand at the weekend, this cost can be even higher.
In our 24×7, 365 economy, customers now need the quick response times and convenience that comes from access to engineers 7 days a week. However, while a weekend service might be convenient for your customers, its inconvenient for you if your supply chain only works 5 days a week. In order to service the weekend, many companies increase the parts (or SKUs) carried by their engineers. However companies lose visibility of this stock, it ties up capital and it’s more likely to be damaged, broken or lost.
Other companies rely on same day deliveries instead, paying excessive rates for urgent deliveries. Neither of these methods are perfect and they result in increased costs and risk missed SLAs.
The solution is simple; 7-day support requires a 7-day field service inventory solution.
How it works
ByBox operates a 24×7, 365 network so you can benefit from pre-8am delivery any day of the week. We work with customers to meet their needs whether that is 6-day or 7-day support.
Our 7-day service gives you flexibility and efficiency in your supply chain by providing ordering and delivery capabilities over the entire week.
7-day service makes sure you’re covered even if you’ve not allocated stock items during the week. Weekend orders can be placed up to 5pm on Saturdays and Sundays for a pre-8am delivery the next day.
Boost
- SLA performance
- Increase first-time fix rate
- Engineer productivity
- Customer service
Reduce
- Same day spend
- Spend on new parts
- Missed revenues due to downtime
- Engineer van stock
- Monday morning performance dips from no deliveries over the weekend
