Auto Reroute
Systematically reroute return parts to the right location based on their condition, reducing steps in your reverse supply chain.
Speed up your returns
Getting parts to engineers at the right place and the right time is of crucial importance for exceeding your customer’s expectation, and ByBox has a number of services to help this process run as efficiently as possible.
But what about getting stock back? Items taken off site are just as important as the ones sent out. They often need to be returned back to ‘good stock’ for future use or rerouted; either to a repairer to be fixed or manufacturer for a warranty claim. All the time a return part is not at it’s final destination is time when it could be used to help customers or recoup cost, yet many businesses suffer from extended returns processes.
The issue is compounded when a part is taken offsite, but the engineer does not or can not mark it’s condition. It then has to be independently assessed at a warehouse, usually by workers who don’t have time to fully check it, and ends up being scrapped when it was perfectly usable.
Auto Reroute puts you back in control.
Take control of your returns loop
By utilising the ByBox locker network and Thinventory™ operating platform, engineers can return a part to one of our 40,000 lockers, selecting the parts condition from a list of good, bad, faulty or any other that you may need.
Our intelligent solution allows you to apply rules to redirect the part to the exact location for its condition; whether that’s back to good stock, to warranty or repairer. By skipping manual checks and processing at your warehouse or depot, we can shorten the time a part spends in your returns loop by on average 30% and free-up vital warehouse space.
As engineers scan the part in using Verify via Thinventory Mobile, the data is uploaded in real-time. You can therefore see where a part is at any stage of its journey and what is happening to it. Enabling you to better manage your inventory and warranty claims.
The tracking of part movements also enables you to ensure engineer compliance with the processing of returns, meaning stock isn’t sitting idle in vans and out of your inventory stock or warranty claims.
Many customers combine Auto Reroute with our Blackstripe solution, which associates the outbound label to the return item, giving a full and visible stock loop. Our customers experience significant savings, not just to inventory stock but also transport and warehousing costs.
Boost
- Successful warranty claims
- Part condition visibility
- Part life cycle
- Management of stock levels
Reduce
- Van stock
- Working Capital
- Warehousing storage costs
- Time parts spend in the return/repair loop
- Inventory spend on new buy
- Unnecessary part movement
- Unnecessary scrappage
How it works
The engineer returns the part at their locker and marks its condition.
The part is automatically routed to it’s destination based on the condition. If ‘good’ this be back to stock ready to be used again and if ‘bad’ this could be to repair or manufacture for a warranty claim.
The part goes directly to the end destination. It never enters temporary storage or gets trapped in a lengthy return repair loop.