Technician self-service
Scheduling flexibility for the dynamic nature of field service
Field technician self-service
Technicians in the field often need additional parts or consumables, particularly if the nature of the issue isn’t fully diagnosed until they are on site. Through the ByBox mobile app not only do they have visibility of the part(s) near to them, but they also have the ability to reserve what they need before picking up the part(s).
This approach is particularly useful where customers demand tight SLAs, or where multiple engineers need access to specific parts. Watch our short video to find out more.
Since working with ByBox our field engineers are travelling less and spending more time on site, meaning not only cost savings in terms of productivity, but also significantly improved customer satisfaction”
Operations Director, Prism Medical UK
