Petroassist Case Study

Petroassist UK is a leading service provider to the UK & Ireland fuel retailing industry. They supply, install and maintain a broad range of forecourt equipment including fuel pumps, payment and control solutions, tank gauges and other ancillary equipment.

We helped Petroassist UK hit demanding SLAs and boost engineer productivity.


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Solution

Thinventory worked with Petroassist UK to ensure field service inventory is located precisely where it’s needed. We understood the importance of boosting engineer productivity levels and allowing more time to focus on helping customers.

We allow pallets to be sent directly to RDC for collection, in order to increase productivity levels. By introducing our secure locker locations, inventory can be managed effectively and parts can easily be transferred to engineers in the field.

Challenges

Cost

  • SLA penalties due to difficulties reacting quickly to customer demands
  • High engineer mileage and travel costs

Engineer productivity

  • Difficulty transferring engineer parts to one another

Security

  • Insecure parts storage causing possible inventory loss

Benefits

Cost savings

  • Increased flexibility to react quickly to customer demands and hit SLAs
  • Reduced engineer mileage and travel costs

Increased engineer productivity

  • Boosted productivity through pre-8am, next day delivery
  • Enhanced ability for managers to also collect and fit parts
  • Improved rates of first-time fixes

Parts security

  • Reduced risk of losing vital parts as they are stored in secure locker locations

“Thinventory are one of our most efficient and responsive business partners and they are willing to go the extra mile for us. Our contract manager is very capable and helpful with resolving any issues.”

Parts and Logistics Manager, Petroassist UK

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